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BILLING INFORMATION

GENERAL INFO

 

Ste. Anne Natural Gas Co-op Ltd. offers a wide range of natural gas services. To learn more about our terms, please continue to read the categories below.

 

 

DOWNLOADABLE FORMS

        Gas bills are posted and balances are available on the 10th of each month (or if it falls on a weekend, the following business day) and mailed out the following business day. Gas bills are due by the 5th of the following month.

Businessman checklist using credit card

Gas consumption for the month is charged on the following month's bill but the fixed charge billed for the current month (month bill posted in). Example: January's consumption will be charged on the bill posted February 10th. February's fixed charge will also be charged on the February 10th bill. All this posted on the February 10th bill will be due by March 5th.

There are two gas bill delivery options available: regular mail or email notification. To sign up for (paperless) e-billing click here.

 

PLEASE NOTE: Payments must be received in our office on or before the due date to avoid late charges. Telephone/Online Banking can take up to 5 business days. If payment is not received on the due date it may not show as paid on the next bill posted.

PAYMENT OPTIONS


 

OVERDUE BILLS

 

SANG will work with our Members to ensure that accounts remain current. If you require assistance please contact our office.

 

Gas bills are due on the 5th of each month. After the due date, a 2% "late payment" penalty charge will be applied to any remaining balance and will show on your next bill.

 

Once an account has three gas bills owing, it is deemed in arrears and will be handled by SANG's internal collections department. A registered letter will be sent to notify the account holder that payment is overdue and payment is needed promptly. If no payments are received or arrangements made, a gas lock off notice in the form of a yellow tag (with a deadline for payment) will be left at the property. If no payments are made by this deadline, the gas meter may be locked off. The member will not be able to burn any gas once locked off until the gas account balance is completely paid as well as a new surety deposit and other disconnection/re-connection fees to cover the costs incurred.

 

ACCOUNT SETUP AND CANCELLATION

 

SANG Member gas contracts are based upon the information found on your land title; therefore name(s) on the account must match that of the land title; excluding "care of" accounts.

 

To set up the natural gas account, please contact the office with the legal address of the property, names on the land title, mailing address, and possession date.

 

To complete new member sign up and account set up, the gas contract must be filled out and signed properly and all applicable fees paid. Members must contact office for New Member Information package.  The fees for new member/account sign up include a surety (security) deposit, transfer fee plus tax, and a membership fee. The fees and contract are required no later than 14 days after the possession date otherwise gas services may be interrupted. 

 

EQUALIZATION BILLING

SANG offers the option of budget billing (12 equal payments). Once a year you are able to register for this option. On May 10th billing, all members will receive an optional registration form. This form is due June 5th every year. 

For more information, see Equalization form below.

Click Here To Download Equalization Form

PRE-AUTHORIZED WITHDRAWAL

SANG offers automatic withdrawal. We will withdraw payment from your account on the 28th of each month. The form must be filled out, SIGNED and returned by the 5th of the month to guarantee set up for current month. 

**You must send an unsigned cheque marked "VOID" with your application for Pre-Authorized Debit Plan Agreement (PAD) and must have authorized signatures on the form.**

For more information, see Pre-Authorized Debit (PAD) form below.

 Click Here To Download Pre-Authorized Debit (PAD) Form

If you wish to be removed from Pre-Aurthorized Withdrawal, see form below.

Click Here To Download Pre-Authorized Withdrawal Form

E-BILLING


SANG offers paperless billing. We will send you an e-mail notification when your gas bill is ready to view. You can also check historical information on your gas account. It's easy, it's secure and it's environmentally friendly.

To sign up for e-billing click here to register

Already signed up? Click here for e-billing log in.

PLEASE NOTE: If you are having difficulties finding Ste. Anne Natural Gas Co-op Ltd. as a payee, try searching "Anne" and/or "Natural" as each bank has the Ste. spelled differently.

 

If you are having issues with your account number being invalid, try omitting the "-" then enter it formatted as 00XXXX00.

Our office is open 8:00 am to 4:00 pm Monday through Friday (excluding Stat. Holidays) for payments of cash, debit, Visa/Mastercard, or cheque.

 

Payment can also be left in our secure drop off box at the front of the building or mailed to Box 600 Onoway, AB T0E 1V0.

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